Frequently Asked Questions

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Product Info
  • Are your products lead-free?
    Yes. All of our materials are guaranteed lead-free by our suppliers.
  • Do I need a magnifier to read my PI Digit Pendant?
    Yes, unless you have superhero vision. To read your PI Digit Pendant text, the minimum power magnifier we recommend is 20x (20 times actual size). The higher the better. I use a 30x or 40x loupe when working with PI Digit Pendants but I can read the text with 10x as well...though not comfortably.

    The typical magnifier laying around the house is usually only 2x or 3x power - which is very little help. If you have a jeweler's loupe, check the power. It might work fine.

    We offer a 30x jeweler's loupe with your PI Digit Pendant.
  • Do your stated necklace lengths include the findings (jump rings, end caps, clasp, etc.)?
    Yes. The additional 3/4" or so that the findings add is included in the stated necklace lengths.
  • How do I clean or polish my PI Digit jewelry?
    To clean your jewelry, we recommend just a basic mildly (very mildly) damp cotton cloth. If there's any potential for dripping then it's too wet. Don't use it on the text portion of the jewelry unless needed.

    To polish, we recommend using a standard jewelry polishing cloth. But it needs to be delicate since the pendants are silver-plated, not sterling.

    Do not use any chemicals on your PI Digit Pendant jewelry.
  • How many characters/digit are displayed in a PI Digit Pendant?
    The PI Digit Pendant shows "3." then the first 3,456 "right of decimal" digits of PI. In total it shows 3,476 characters, including our company name (a minor intrusion hopefully). The text is displayed as 44 rows of 79 characters each, and fits in an area of 15mm x 15mm. That's .6 inches x .6 inches.

    Each character is less than .4 mm in height. You need a strong magnifying glass or loupe to read the content.
  • Is my PI Digit Pendant water-resistant or waterproof?
    No, neither. PI Digit Pendants are handmade, and though not delicate, are not constructed for extended exposure to moisture.
  • Are your necklace findings made out of sterling silver?
    The findings we use with our PI Digit Pendant jewelry are either sterling silver, silver-plated or silver-filled depending on supplies. All are lead-free.
  • What does the term "findings" mean?
    Findings are the various jewelry hardware such as end caps, jump rings and clasps.
  • What leather colors do you offer?
    We currently offer Black, Red and Pink. The available colors may change occasionally. If there's something specific you're looking for, let us know.
  • What necklace lengths do you offer?
    Currently we offer three necklace lengths: 16 Inches, 18 Inches, 20 Inches
  • Where is your jewelry assembled?
    All PI Digit Pendant jewelry is assembled here in sunny Albuquerque, New Mexico.
  • Where does your leather come from?
    The leather used in PI Digit Pendant necklaces is supplied by USA companies who get their leather from either India or Greece.
Order Info
  • Can I exchange my item?
    Warranty Returns/Exchanges are accepted within 30 days of your receiving the item. Warranty Return/Exchange items must not show signs of excess wear and tear that indicate an issue other than a product flaw, otherwise the return/exchange will be void. We will refund your original shipping cost - if any, and will provide a $5 gift certificate or discount code towards your next purchase. Buyer must pay return shipping.

    Other Returns/Exchanges are accepted within 14 days of your receiving the item. Buyer must pay return shipping. Returned items must be in the same new condition in which they were received. Signs of use will void the return/exchange.

    Please contact us by closing this FAQ popup and clicking the Contact Us tab fixed to the right side of the screen. Provide your order number if you have one. Minimally provide the email address you used to place your order, whether this is a return or exchange, and the reasons why.
  • What if ordered the wrong necklace size or color?
    We give you 14 days to return your item for such a reason.

    Please contact us by closing this FAQ popup and clicking the Contact Us tab fixed to the right side of the screen. Provide your order number if you have one. Minimally provide the email address you used to place your order, whether this is a return or exchange, and the reasons why.
  • Does my product come with a warranty?
    Yes, we provide a 30-day warranty on your PI Digit Pendant jewelry. But even if you have a problem after the 30 days, please get in touch and let us know. We'll see what we can do.

    Warranty Returns/Exchanges are accepted within the 30 day period after you receive the item. Warranty Return/Exchange items must not show signs of excess wear and tear that indicate an issue other than a product flaw, otherwise the return/exchange will be void. We will refund your original shipping cost - if any, and will provide a $5 gift certificate or discount code towards your next purchase. Buyer must pay return shipping.

    Other Returns/Exchanges are accepted within 14 days of your receiving the item. Buyer must pay return shipping. Returned items must be in the same new condition in which they were received. Signs of use will void the return/exchange.

    Please contact us by closing this FAQ popup and clicking the Contact Us tab fixed to the right side of the screen. Provide your order number if you have one. Minimally provide the email address you used to place your order, whether this is a return or exchange, and the reasons why.
  • How long do you take to ship my item?
    We require between 1-2 days before shipping your item.
  • Do you provide a tracking number?
    Yes. We will email it to you when we ship your item.
  • What forms of payment do you accept?
    Currently we accept PayPal. Through PayPal, you can either pay using your PayPal account or pay via a major credit card, in which case you don't need a PayPal account.
  • How much do you charge for shipping?
    We charge a flat $2 for 1st class shipping within the USA. That includes a tracking number which will be emailed to you.
  • Do I have to pay sales tax?
    If you live in New Mexico, we add 7.25% sales tax to your purchase. Otherwise, you pay no sales tax.
Company Info